The key ingredient in the recipe for a successful business is a successful client. To achieve success you need a good product and excellent customer support. The latter is what Clir Renewables’ Customer Success Team provides. Our Customer Success Team consists of engineers dedicated to working with clients to get the best out of their portfolio using Cir AI.

The Customer Success Team first get involved when onboarding projects to the platform, working with clients to make the process as smooth as possible. From this point, they are in regular contact with clients providing training on how to navigate the system and get the best results from the tools and data available. Supporting clients utilize the Clir AI tools to optimize production from their portfolio and highlight when anomalies arise in the data that require further investigation by the client are key focuses for the Customer Success Team.

The relationship between clients and Customer Success Managers is two-way, our clients provide important feedback on system features and functionalities. This is an important element of the relationship enabling us to continue to improve our product offering.

Customer Success Team members hail from companies with a background in renewable energy engineering, including Innergex, SgurrEnergy, DNV-GL, Vattenfall, Natural Power, Blu-tility Wave Power Inc. and ESB (Electricity Supply Board Ireland).

 

Image: Unsplash

Meet Customer Success Manager Erin Quon at AWEA Windpower 2019.

Join our Customer Success Team in Vancouver or Glasgow.